FAQs

Delivery & Returns

Yes, we offer free shipping in the US for orders over $39.00.

Various options can be selected when shipping. We offer UPS Express as well as deliveries on certain desired days. 

We usually ship your order the same day if placed before 3pm. However, there may be delays in delivery, so that you will receive an email with the delivery period as soon as we have the exact date. The duration of our shipping partner is usually between 1-5 days.

As soon as your order has been dispatched, you will receive an email with the tracking number.

We offer a 14 day return policy. The return shipping costs $2.95 for you and will be charged after receipt of the return.

Yes, the return fee is $2.95 and will be charged upon receipt of the returned item.

Normally, a refund from us takes up to 14 days. If this period is exceeded, we ask you to contact our customer service.

My Orders

No, you are welcome to order from us as a guest.

If you have accidentally placed an order, please contact our customer service as soon as possible.

Other questions

Thank you for your interest in a cooperation. Please send your inquiry to inquiry@ullrich.store